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What is the process like?After your enquiry, I will get in touch with you and have a meeting to see what ideas you have if will be a good fit for one another. I will be sent a contract to sign and an invoice for the project deposit. This will reserve your spot on the calendar. The next steps will be discovery, drafting, design, and delivery.
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Can I customize my package?We know each business is different so all packages can absolutely be customized! We will have a bespoke section and add an additional brand asset or something completely different. To ensure we can give you the most accurate custom quote, please outline any additional services required at the enquiry stage.
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What should I have ready when I enquire?You should have an idea of what your business stands for - its values, missions, and messages as well as an idea of the creative styles you like. Once booked in, you will be asked to complete an in-depth questionnaire. So that I can be clear with your vision.
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Do you take advance payment?A 30% - 50% deposit will be taken before the project starts, in order to secure your bookings.
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How does payment work?Typical projects require a 40% deposit to hold your spot in our calendar with the remaining 60% being paid before delivery of final files. Payments can be sent via Bank Transfer. We also offer payment plans, suitable to our client's budget.
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How much do you charge?We understand that clients often want to know their financial commitment before starting a project. Please refer to our services pages for a rough idea of our pricing. After joining our waitlist we will contact you to book a 45 minute consultation about your design requirements and budget. Within 24-48 hour after, we will provide you with a custom quote tailored to your project needs.
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Do you offer printing services?Unfortunately not yet! Pixxo Design. does not currently have the facilities to on-site print. However, we can refer clients to other small businesses (within Australia) or directly correspond with your preferred printer.
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How do you deliver my final files/product?Upon completion of any design work, all work will be watermarked and sent to the client via email. Full payment is required prior to the release of final digital files. Digital files will be emailed to you or uploaded to Dropbox/Google Drive (depending on size of the files and client accessibility) for you to download. We will inform you about how we deliver our other projects/services in the initial consultation and throughout the project.
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Can I personalize a package?Yes, if you are looking for something more customized, get in touch with us and let us know your story, budget and together we'll find the best option for your business.
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Any additional costs which I should consider?Yes, outside of our services you will be required to purchase the following: • Font Licenses (if applicable) • Domain address (website clients only) • Showit Account (website clients only) • Copywritting (website clients only)
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What website platform do you use?In order to fulfil our client's needs and expectations we design both in Wordpress and Showit. Technical terms can be quite overwhelming so if you are not sure what platform to chose, we will be more than glad to advise you on this matter.
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